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Returns & Exchanges

We gladly accept returns and exchanges

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Contact us within:7 days of delivery
Ship items back within:14 days of delivery  
We don't accept cancellations after shipping
But please contact us if you have any problems with your order.

Color Discrepancies
Please note that photos are for illustration purposes and may appear to differ slightly from actual Item in terms of colour due to your monitor’s display settings.
We do our utmost to represent items as accurately as possible.Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings. If you have doubts about the color of the fabric, please WhatsApp Us:www.wasap.my/8613828432928 or email us. You can also order samples of the lace fabrics you like, which will be a true representation of texture, color, and brightness.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  
Refund
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
If you are returning an damaged item, please follow the procedure below:
Please Mark the parcel/items as a Return of Zero Value. Failure to do so will otherwise incur a customs fee which the seller Bestway Lace cannot be liable for and thus the parcel will be returned to sender which may come at further cost to you.
Once we have been notified of a wish to Return all or a part of an order; and that it has been agreed in principle then Goods must be returned within 14 days of notification in the same condition as they were received. Once your items have been received, you will be notified. Once the contents have been inspected and passed, a refund shall then be authorised. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please WhatsApp Us:www.wasap.my/8613828432928
Please Note : If any items/orders are returned to Bestway Lace without having followed all the above procedures, then Bestway Lace reserve the right to refuse the issue of a refund.
The customer shall be liable to any return costs or customs charges.
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