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FAQs

FAQ
Q: How do I place an order?
A: To place an order, add the products you would like to buy to the cart and follow the instruction to finish your order.
Q: How do I pay for the order?
A: We use the most convenient and popular payment methods. PayPal express checkout can make it done.
Q: If I haven’t found the payment method that suits me, does it mean that I can’t buy the lace fabric?
A: We always strive to meet the needs of our customers and are ready to offer individual payment terms. Please Send us an email or WhatsApp Us:www.wasap.my/8613828432928. We will consider your request and try our best to offer the most convenient payment method.  
Q: Are there any additional charges?
A: Most countries charge additional import taxes, duties and fees. They are not included into the shipping costs and are paid by the customer. We recommend that you check for regulations, customs fees and duties applicable in your country before placing an order.
Q: Can I order lace fabric samples?
A: Yes, you can. A standard size sample is a swatch of fabric 10 cm wide (or wider upon individual request). The price for a sample is based on the price per one metre of fabric. Luckily,we offer free samples for most of our lace fabrics when you place any order.
Q: How soon will I get my order?
A: Delivery time depends on the logistics company that will ship your order. We mainly use DHL,Fedex,UPS and ePacket to send your order.To most of countries,your order will arrive in 3-15days(excluding holidays and weekends). Tracking No. will be issued after shipment in 3 days.
Q: What shall I do if I don’t receive my order in time?
A: Once the order is ready for shipment, we will inform you about the estimated delivery time and provide a tracking number so that you can track your parcel. If you haven’t received your order in time, you can contact the logistics company directly and ask them to update you on the status of your order, or you can write an e-mail. We will assist you in getting your order as soon as possible. 
Q: Can I return the order?
A: You can return any item sold by the piece. Items sold by the metre or yard and cut to your individual specification are non-returnable. Please refer to our Return Policy for more details.
Q: What is the minimum order quantity?
A: The minimum order quantity in our online shop is  1m or yard or 5 yards. If you need a smaller cut, please contact our customer service to find out if it applies to the lace fabric you have selected. 
Q: Can I buy wholesale lace fabrics?
A: We offer special cooperation terms to wholesale customers. For more information, please contact our WhatsApp Us:www.wasap.my/8613828432928 or Send us an email
Q: What is a ‘wishlist’?
A: A wishlist is a list of lace fabrics you would like to buy, but for some reason postpone the purchase. The ‘wishlist’ option is available to registered customers only.
Q: Does the color of the fabric I see on my screen correspond to the actual color?
A: Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings. If you have doubts about the color of the fabric, please WhatsApp Us:www.wasap.my/8613828432928 or email us. You can also order samples of the lace fabrics you like, which will be a true representation of texture, color, and brightness.
Q: I like the lace fabric but I need another colorway. What do I do?
A: Please WhatsApp Us:www.wasap.my/8613828432928. We will check if the fabric is available in other colorways and get back to you.
Q: Can I wash lace fabrics?
A: We recommend that you dry clean the garments made of our lace fabrics.
Q: How much lace fabric do I need to buy?
A: The amount of fabric required for your use depends on how will use the lace fabric to do. If you use it to make your exclusive dress and work with a designer or a tailor, we recommend that you consult with them on the amount of fabric required for a garment before placing an order.
Q: Why do I need to register on the website? Can I place an order without registering first?
A: Only a registered customer can place an order. Therefore, if you wish to make a purchase, you will need to register on our website first.
Q: What are the benefits of the registration?
A: The registration provides the following benefits: - Registered customers have access to their personal accounts where they can track their orders and see the order history. - Registered customers receive e-mail notifications and are the first to know about new arrivals and special offers available at Tissura (the customer is free to unsubscribe from newsletters at any moment).
Q: Who will have access to my personal information?
A: Your personal information will be available only to Bestway team for the purposes of processing your orders. We guarantee that your personal information will not be shared with any third party. Please refer to our Privacy Policy for more details.
Q: I forgot my password. What do I do?
A: If you are registered on the website, but you forgot your password, go to ‘My Account’, enter your e-mail address into ‘login’ window and click ‘I forgot my password’. Within several minutes you will receive an e-mail on how to reset your password. If you fail to reset the password or you haven’t received the e-mail instruction, please Send us an email
Q: Is your website secure?
A: Our website meets all modern safety requirements.
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