We gladly accept returns and exchanges
Contact us within:7 days of delivery
Ship items back within:14 days of delivery
Ship items back within:14 days of delivery
We don't accept cancellations after shipping.But please contact us if you have any problems with your order.
The following items can't be returned or exchanged:
- custom or personalized orders
- lace has been cut or washed
- lace samples
Color Difference
Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings. If you have doubts about the color of the fabric, please WhatsApp Us:www.wasap.my/8613828432928 or email us. You can also order samples of the lace fabrics you like, which will be a true representation of texture, color, and brightness.
Customs Duties
Customs duties may occur in some countries at some times.Customer should pay for it to collect your parcel. If it's because of customs duty,customer refuse to collect the parcel and ask for refund,we don't accept. However, we have experience and try our best to diminish cost for your each purchase.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund
Each piece of lace and fabric has been inspected carefully by our factory, warehouse and shipping clerk before shipping.Before shipping,we will also confirm with our customers before shipping.We don't accept refund unless goods are damaged due to logistics misoperation, if so, please confirm the problem with carrier and also inform us at the same day when you receive the parcel/items.
If you are returning an damaged item, please follow the procedure below:
- Please Mark the parcel/items as a Return of Zero Value. Failure to do so will otherwise incur a customs fee which the seller Bestway Lace cannot be liable for and thus the parcel will be returned to sender which may come at further cost to you.
The customer shall be liable to any return costs or customs charges.
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